This Refund Policy (hereinafter referred to as the “Policy”) governs the procedure for refunding payments for digital services or products purchased through the website https://flauron.org (hereinafter referred to as the “Platform”).
1.1. The Platform provides digital services of a virtual nature, which shall be deemed rendered upon their activation or upon the User being granted access to the relevant functionality.
1.2. Payments are made in accordance with the Public Offer Agreement and constitute confirmation of the User’s acceptance of this Policy.
1.3. Payments for digital services are non-refundable once the provision of such services has commenced, except in cases provided for by the legislation of the Kyrgyz Republic and this Policy.
2.1. A refund may be issued in the following cases:
duplicate charges resulting from a technical error;
a technical malfunction on the Platform’s side that prevented the User from receiving the paid service;
an unconfirmed transaction in which funds were charged without access to the service being provided.
2.2. In the above cases, the User must contact the Platform’s support service within 3 (three) calendar days from the payment date and provide supporting documents, such as an electronic receipt, screenshot, or other relevant evidence.
2.3. The Platform reserves the right to:
request additional information;
refuse a refund if the information provided is incomplete or inaccurate;
issue the refund using the same payment method used for the original transaction, where technically possible.
3.1. No refund shall be issued in the following cases:
the service has been activated or partially or fully used;
the User’s dissatisfaction is based on expectations that were not guaranteed by the Platform;
the User’s account has been suspended or blocked due to a violation of the Platform’s rules;
the User made a payment in error, including specifying an incorrect amount, payment method, or currency.
4.1. The Platform is provided on an “AS IS” basis and does not guarantee:
uninterrupted operation;
the achievement of any specific results;
compliance with the User’s subjective expectations.
4.2. The User is solely responsible for verifying the relevance, compatibility, and suitability of the services before making a payment.
5.1. The Platform reserves the right to amend this Policy at any time without prior notice.
5.2. The updated version of the Policy shall take effect upon its publication on the Platform.
For any questions regarding this Policy, the User may contact the support service through the contact form available on the Platform.
Taganay Group LLC
Registration Number: 307582-3301-ООО
Registered Address: 156/2, 7 April Street, Oktyabrsky District, Bishkek, Kyrgyz Republic
